Michael Fern will be speaking at this year’s Coffee Shop Innovation Expo at London's Excel 25-26th Sept 2018.

The talk - 'Creating differentiation within a crowded market' is based on Michael's experience of working with the UK's largest coffee chain, Costa Coffee over the past 18 months. He will share his insights into defining a methodology to build customer loyalty and advocacy for your brand, to support a sustainable business model fuelled by a shared love of coffee.

His slot is scheduled for Tuesday 25th September 2018 from 15.30pm - 16.00pm

If you are going to this show, we would love to hear from you.  Do make contact beforehand @ michael.fern@edgegb.com

For more info click here - www.coffeeshopexpo.co.uk